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Help Center
Have questions? We’ve got answers! Explore our Frequently Asked Questions (FAQs) for quick solutions and helpful information about our store.
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DOA (Dead On Arrival) Policy
Fish dead on arrival is an extremely unfortunate part of the online fish industry. However don't let this deter you from buying fish online! The quality and the health of the fish are usually much better than they would be from a local fish supplier. We also take special precautions to make sure your fish arrive safely! We provide a DOA policy to encourage you to feel protected when buying fish from us. The policy is as follows:
DOA Policy: If you encounter any fish/shrimp dead on arrival, please email us within 1 hour of the package being delivered according to the tracking information. Please attach photos or video of the dead fish/shrimp in the email and provide a brief explanation. A store credit will be awarded but shipping will not be covered for replacement livestock. In some cases and at our discretion, we may offer to refund the cost of the animal.
Shipping
At Prestige Aquatics, our standard shipping rate to anywhere in the continental United States is $65 and varies based on location. Any order is subject to additional shipping fees due to excessive distance or weather. We require this shipping on all livestock purchases. All fish ship the Monday following your order placement. We take orders until 5PM CST every Sunday for shipment on Monday (sometimes a late order will still make the cut!). If the temperature in your area is too hot or too cold during the primary shipping window, we will reach out to try to reschedule shipping. This is because we want your fish to arrive to you healthy and well!
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My guppies seem small/youngText
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How do I place a custom order?Text
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What happens if my fish arrive dead?Text
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I just ordered! When will my fish ship?All fish ship the Monday following your order placement. We take orders until 5PM CST every Sunday for shipment on Monday (sometimes a late order will still make the cut!). Your fish will be shipped at 1-2 day FedEx shipping and are covered by a full arrive alive guarantee!
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My fish don't look exactly like the fish in the picturesText